Frequently Asked Questions
Everything you need to know about your TKEES order
What is the best way to determine my TKEES size?
Our footwear generally runs true to size. If you are a half size, we recommend sizing up to the nearest whole size for the most comfortable fit. Please refer to our Size Guide for specific measurements.
How should I care for my leather sandals?
To maintain the quality of your TKEES, avoid contact with water, oils, and perfumes. Clean with a soft, dry cloth and store them in the provided dust bag when not in use.
What is your return policy?
We accept returns on unworn, unwashed items in their original packaging within 30 days of delivery. Please note that items marked as Final Sale are not eligible for return or exchange.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.